Rivagebeautyshop.gr is an online store selling products over the internet. We are based in the city of Chalastra in Thessaloniki, Greece, Zip Code 57300, VAT: EL064673521.

Visitors of this website agree that:

They will use truthful information (surname, name, address, e-mail) in the forms of communication and registration.

• They will use the site in accordance with law and morality and will not engage in acts or omissions that may cause harm to this website and any other user or networks connected to www.rivagebeautyshop.com.

Modification of Terms and Conditions

The company reserves the right to amend or revise freely the terms and conditions of www.rivagebeautyshop.gr, whenever necessary, and is responsible for informing consumers about any change in the pages of this online website. The users should check periodically the terms and conditions of use of this site while use after any modification implies that they have accepted those changes.

Copyrights

Copyrights of the content (including text, graphics, images, photographs and software) and services of the website that have been or will be introduced to the Internet, are protected by Greek, European and International copyright laws and belong exclusively to Rivagebeautyshop.gr. Copying, reproduction and retransmission of material without written permission from the company is strictly forbidden, and all information available to visitors of this website is for personal use (non-profit or commercial).

The names, images, logos and distinctive features representing www.rivagebeautyshop.com or third parties and their products or services are proprietary marks and are protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or license or right to use them.

Limits of liability

The company states that the content, products and services that are provided through the website http://www.rivagebeautyshop.gr and its transactions is not responsible for any damage that may be caused from the execution of orders. The online shop www.rivagebeautyshop.gr may not guarantee about the availability of products, but undertakes to promptly inform customers about the days of availability or non-availability. Rivagebeautyshop.gr makes every possible effort to provide quality services, but cannot guarantee that there will be no interruptions, errors or harmful information in the contents of the website and assumes no liability for any damage or for any legal or civil or criminal nature by users of the website. Visitors agree to use it on their own responsibility.

Privacy Policy

All transactions made through www.rivagebeautyshop.gr are governed by the International and European Law, which regulates issues relating to electronic commerce as well as by the Law on Consumer Protection (N.2251/1994), which regulates issues relating to sales.

The company informs you that, in order to serve you the best way possible, we process your personal data, based on Law 2472/1997 and the relevant amendments and against the following: We give only the information that is necessary for the smooth completion of the purchase. More specific information necessary for each transaction include: your name, a phone, an address (city, street, post code), shipping address and order documents (receipt, invoice).

In addition, we may ask for some information such as phone number (in case we need to contact you). Policy document: In case of an invoice we ask for, the name of the company, Vat registration number, Tax agency, occupation, address of residence and phone number. Moreover, visitors may browse the online shop without giving any personal information. We will need your personal data (e-mail, username and password) only in the case of ordering products or services. In summary, we only gather as much information as is needed to achieve our goal which is the consistent delivery of products ordered, the secure payment of your order and effective service so that you remain satisfied and choose us again for your purchases.

We use the data you have entrusted to us, to offer a real service:

To deliver your orders you have purchased online.

To be able to confirm your orders.

To be able to answer your questions and queries.

To send you special offers and updates.

Under no circumstances do we distribute your personal information to third parties (Article 11n. 2472/1997). Under no circumstances do we sell or rent your personal information to third parties. These data are used exclusively by us to improve our services to you. An exception to this commitment is the case that this information is required by court order from the Authorities.

Going to the homepage of the online shop and Logging in giving details as a Username and a Password you can access any data you have entrusted to us and make changes. You may also contact us at info@rivagebeautyshop.gr and ask them to be deleted or show any objections regarding the process of your personal data.

To ensure the protection of your personal data, the operator uses the most advanced and reliable technology for security transactions via the internet, worldwide. To present any of your personal details someone should first give us his/hers username (username) and his/hers code (password). For this, you must keep those data well protected to prevent the case of falling into the hands of others.

If you are not an adult (over the age of 18), before deciding whether or not to accept these terms and conditions they should be read with the parent or guardian and understand them fully, both you and your parent or guardian. The acceptance of the terms and conditions of the parent or guardian will be seen that they agree with them on your behalf. It is recommended that parents or guardians to supervise their children while using the Internet and mobile and other devices. If you invite your children to use the services provide by them your consent to these terms and conditions.

Privacy

Query, applications and overall e-mails are confidential. The information you provide are used only to reply to the concerned recipient. If we are asked by law or if we believe that the content that we have received is harmful, it will be forwarded to the authorities to:

be protected against the unauthorized, non-compliance with the law and generally poor use of the website.

protect the safety and property of users and the public.

protect the legitimate rights and our property and data.

Rivagebeautyshop.gr has the right to add and alter content or services of the website, and conditions of use, whenever it deems it necessary and without prior notice, announcing the changes through the website.

Links to this website

Any reference or link (hyperlink) to another website, is provided for the convenience of our users and we are not responsible for the content, products and services offered by those sites or any link contained in an associated website, or any changes or updates to such sites.

Secure Transactions

Please be advised that during the process of purchase from our shop, if you do not select the method of payment after delivery or deposit in a bank account, but you choose to pay by credit-debit card the payment will be processed through the secure website of Eurobank or Paypal. The data recorded are not preserved in any way to our website data. Therefore, apart from the information you give us, for the delivery of the goods and document for any evidence, other evidence concerning the debit-credit card are being registered at the websites of Eurobank and Paypal is not recorded in our site.

The safety of the electronic transactions through debit-credit card is ensured due to the security system (Paycenter) of Eurobank. Thus, during the process of purchasing a product using a credit-debit card, the customer is automatically transferred to a secure server (SSL) to the Paycenter service of Eurobank. All information transmitted electronically from the customer (debit-credit card) at the Paycenter service of Eurobank, and the transfer from the bank to the Visa, MasterCard is secured with the encryption algorithm SSL 128-bit, the most powerful encryption known globally.

Automatic Logout

If there is no activity for 60 minutes is automatically disconnected from the members’ area of the shop of rivagebeautyshop.gr.

Controlled Access (firewall)

The access to the systems rivagebeautyshop.gr (servers) controlled by a firewall, which allows the use of specific services from the customers / users by prohibiting while access to systems and databases containing confidential data and company information.

User’s Directions

Username and Password are highly personal and for your own safety do not make them known to others.

In the Email field place an active e-mail address as this will be the way via which you will be informed about the status of your order.

After registering or if you are already registered, fill in your username and password which confirms your purchase and shipment data. You will also view the shipping cost of your order for the address you provided, which may vary depending on the shipping method you have selected.

If you are a retailer please fill in the comment field, data necessary for the invoice (name, company name, vat registration number, occupation, office address, telephone number).

According to these data, you will then select the PAYMENT button and choose either the way of payment after delivery or deposit in a bank account and complete the process within the ishoponline.gr website, either you will be transported to a secure login page (Eurobank or PayPal) to complete your purchase. For any questions please contact us at info@rivagebeautyshop.gr.

Products availability & prices

We are committed to the characteristics of the products refereed in our website. We are not committed to the images as they are indicative.

Moreover, indicative are also the availability days, due to the fact that they are according to information from the official distributors and for this may change without prior notice.

In any case, please contact us, for any questions, via e-mail at info@rivagebeautyshop.gr or via the communication form of rivagebeautyshop.gr.

Should you make orders which contain products of different availability, ishoponline.gr should apply the same availability to all products to reduce the shipping costs. If you want to receive products of different availability, you will be charged for each product separately. Please note that product prices are subject to change without prior notice and we undertake to notify you in 24 to 48 hours of any change in the prices of products you have ordered.

All prices include VAT 24%.

Use of Cookies

Rivagebeautyshop.gr uses «cookies» technology in or order to enhance and facilitate your visit to the website www.rivagebeautyshop.com. The files «cookies» are sent to your computer and identify you as a specific user, by storing your personal preferences and technical information. We use a) Permanent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary cookies (i.e. cookies remain until you close your browser).

The same cookies do not contain or reveal any personal information. If you submit personal information through the website of www.rivagebeautyshop.gr, this information may be linked to the data stored in cookies. If you do not accept the use of cookies by rivagebeautyshop.com, you can change the settings of your browser, so you do not accept cookies (instructions on how to change the settings of cookies on your browser can be found in the browser’s help section).

Order methods

You can place an order in 2 different ways:

  1. By registering at our online shop, adding the products in your shopping cart and follow the step by step on-line procedure.
  2. Sending an e-mail at info@rivagebeautyshop.gr providing as with full contact details. (Surname, Name, Receivers’s and Billing Adresses, Contact Phone, and Payment and Shipping Method)

***Phone orders are available only in domestic customers.***

Payment methods

Payment via Credit Card

Upon completion of your order and if you choose to pay by credit card you will be automatically redirected to the secure Eurobank server, encrypted with SSL 128 bit, where you must enter the details of your credit card.

Acceptable are the following credit cards: Visa and MasterCard

Rivagebeautyshop.com does not maintain and does not store any credit card details. That is why for every new order; you should insert your credit card details again.

Payment via Paypal

For payment via Paypal you should have a valid Paypal account. Upon completion of your order and if you choose paying with Paypal, you should automatically be redirected to the Paypal payment page and you will be prompted to log in to your account to complete the payment.

Caution: For each transaction there is a corresponding charge from Paypal.

Payment via bank transfer

You have the option to deposit the amount in your order in the following accounts depending on the bank that serves you best. Accounts Numbers at the Associate Banks are the followings:

Eurobank
A/C number: 0026.0014.22.0200439527 (€ Euros)
IBAN: GR0502600140000220200439527
Swift Code: EFGBGRAA
Beneficiary: Tsiontsi Theopisti Athanasios

National Bank of Greece
A/C number: 263/720977-04(€ Euros)
IBAN: GR6001102630000026372097704
Swift Code: ETHNGRAA
Beneficiary: Tsiontsi Theopisti Athanasios

Upon deposit you should definitely register your name or your order number so we can confirm your transaction. In order to be serviced faster, please send us the receipt of the deposit at info@rivagebeautyshop.gr.

Payment on delivery – AVAILABLE ONLY WITHIN GREECE

With payment upon delivery via Courier “ACS” (applies only to Greece). There is an extra cost of 2,46€ for this service.

 Shipping Methods & Costs

Shipment via courier

Shipment via courier “ACS” and safe delivery in 1-3 working days in Greece. Exceptions are inaccessible areas that may require additional days.

By Courier service, the shipping cost is for parcel up to 2 kgr, is 5,00€. There is a Free Shipment for orders up to 49€ and only within Greece. All prices include VAT 24%.

Please note that for the cities where the courier company has no branch office and the delivery address is more than 10 km from the nearest courier office, and for some remote islands, there may be an additional cost. In such cases you will be notified by an email. There is no extra charge, if the delivery is accepted by you from the courier’s store (which is not considered inaccessible).

Overseas shipment will be held by Regular Post Mail Service and estimated delivery time within 5-10 working days. Shipment costs abroad vary and are calculated automatically. You will be informed in the final step of the order process.

Our company is responsible for the delivery time of goods to the transportation company (courier or regular post) and for informing you about it, but not for the final time of delivery to the consumer. That liability rests solely on the latter.

Shipment via courier – COD – ONLY WITHIN GREECE

Shipment with payment upon delivery via ACS Courier (applies only to Greece).

The shipping cost is for parcel up to 2 kgr, is 5,00€. For shipment with payment upon delivery there is an extra charge of 2,46€. There is a Free Shipment for orders up to 49€ and only within Greece. All prices include VAT 24%.

Please note that for the cities where the courier company has no branch office and the delivery address is more than 10 km from the nearest courier office, and for some remote islands, there may be an additional cost. In such cases you will be notified by an email. There is no extra charge, if the delivery is accepted by you from the courier’s store (which is not considered inaccessible).

Our company is responsible for the delivery time of goods to the transportation company (courier or regular post) and for informing you about it, but not for the final time of delivery to the consumer. That liability rests solely on the latter.

Defective Product Return Policy

If you received a product which has been damaged during transport, you are obliged to keep the product and the packaging in the same exact condition that was delivered, with all the packaging materials within it (eg bubbles-Styrofoam) in order to receive a condition report from the Shipping Company. Together you have to deliver the damaged product and all supporting documents (such as proof of purchase). Failure to comply with these terms will mean non-acceptance on our part of the compensation or replacement.

Return Policy Non-Defective Products

It is clarified that rivagebeautyshop.gr is not responsible for products damaged during shipment. In any case, the customer has the choice not to accept the product or after it has been received, to return the product for any reason, within fourteen (14) calendar days from the date of delivery. It is clarified that the maximum time for replacement may not extend beyond fourteen (14) calendar days.

In all these cases, the products should be in the state in which they have been received by the client, without any damage to it, to the packaging and should include all documents accompanying the product (eg receipt, invoice, etc). If not returned within fourteen (14) calendar days, rivagebeautyshop.gr cannot accept any return or replacement.

In case of a return of a Non-Defective product, the item should be send back to us at our company located in Chalastra, Thessaloniki, Zip Code 57300, Greece and the customer will be charged for the shipping costs. In the latter case, there will be a refund for the customer that is equal to the value of the product without including the shipping costs or expenses for payment upon delivery.

Incorrect Products Return Policy

You have the right to return any product purchased and ask for replacement at all cases where rivagebeautyshop.gr has dispatched wrong products. In that case, the return costs will be borne by the Company. The customer is only required to keep the product in perfect condition, not used, the packaging should be intact and must include original content and any accompanying material (accessories, manuals, etc.).

Ιt is absolutely necessary to contact with us in case of dispatched wrong products.

Order Cancellation

Order Cancellation can only be done if the online order has been completed but has not been sent.

To cancel your order please contact with us via email at info@rivagebeautyshop.gr or by phone at 6979720293, quoting the order number or the name and the date of the order.

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